Terms and Conditions


Terms and Conditions

  1. Delivery of articles : The articles will be delivered to the address that you will have mentioned in your order.We only send goods after we have received your payment. Isis Shop is making efforts to ensure that you will receive the article within a reasonable timeframe. Be advised however that these delivery times are for your information only and that Isis Shop cannot be held liable for possible delays.
  2. Contract with Isis Shop : A valid contract is closed between yourself and Isis Shop when Isis Shop receives the confirmation of your order on the Isis Shop website or when Isis Shop receives your order duly completed and signed. Isis Shop may however decide to subordinate the validity of the contract to other conditions such as, for example, a high quantity order, anticipated payment conditions, order placed by minors, incomplete or incorrect orders or the non-payment of previous orders. According to the Belgian law related to commercial practices, the seller supports the burden of the risks of damage or of loss of the products. It is necessary that you inform Isis Shop of non-receipt of the goods within an acceptable delay ( 3 weeks ) after receipt of the confirmation. Isis Shop may decide to refuse your demand if we don't receive it within this delay.
  3. Your right to return the ordered product within 7 days following delivery : The Belgian law related to commercial practices dated July 14, 1991, authorizes the consumer to notify the seller that (s)he renounces his/her purchase within 7 open days following delivery or the conclusion of the contract. The not opened and originally sealed goods have to be returned within an acceptable period after receipt of this notification ( e.g. 3 working days ). If you have changed your mind and no longer wish to buy the product, you can always return the ordered article within 7 days following delivery. We will reimburse you as soon as we receive the article back. You will support the shipping costs encurred to send the product back to us. If the article you have received does not correspond to the article that you have ordered or if you received a damaged product, please return it within 7 days following delivery. We will reimburse your order as soon as we received the product back. Shipping costs will never be reimbursed. The advance paid cannot be refunded for any dissatisfaction with products specially manufactured or personalized, and which are not standard included on our website. Isis Shop has the right to refuse or the right not to reimburse returned articles when the plastic wrapping of the products has been open or when the products have been damaged by the clien or when the goods are returned later than 7 days.
  4. Privacy Policy : Isis Shop respects and protects your privacy. We appreciate the trust you place in our company. All your personal data is treated with the greatest care and confidentiality. We collect your personal information in order to handle your order as quickly and as easily as possible.
  5. Applicable law and jurisdiction : Belgian law only applies. Courts of the Brussels judiciary territory only have jurisdiction.